How does CRUD Review work?

Staff captures the customer experience through a 3-question chat or voice input in the CRUD app. CRUD AI generates an authentic review, copies it to the clipboard, and shows a QR code. The customer scans it, pastes the review into Google Maps, and submits — all in under a minute.

Is the review posted by the real customer?

Yes. The customer posts the review from their own Google account. CRUD only generates the text — the posting is 100% done by the real customer, making every review authentic and compliant with Google's guidelines.

What types of businesses can use CRUD Review?

CRUD works for any service business including restaurants, cafes, salons, gyms, dental clinics, hotels, spas, pet grooming, mechanic garages, clothing outlets, cleaning services, and chiropractors.

How long does setup take?

Setup takes under 6 minutes. You can have your first review live the same day.

Back to Resources

Staff Training

User Guide

This guide helps equip staff to use CRUD Review as a tool — from input entry to getting the review published. It covers gathering input, recording information, generating QR codes, toggling multiple orders, and obtaining multiple reviews for an on-the-spot review experience.

Open Staff Portal

On the home screen, tap Staff. Then tap Scanner or Upload from Gallery. Scan the business QR code provided in the Admin Console.

This QR code is unique to the business and starts the feedback flow.
It is for staff use only — customers do not scan this QR code.

Start Staff Session

After scanning the business QR code, the staff member starts a session by entering their name and phone number.

The staff session remains active for 12 hours.
Staff do not need to scan the QR code or re-enter details for every customer during that period.

Customer Feedback Questionnaire

After the staff session begins, the customer feedback questionnaire loads. It is selection-based with no typing required unless the staff wants to capture additional customer feedback.

Staff selects options that match the customer's experience.
Additional responses can be noted exactly as said, in a first-person tone.

The Conversation

Staff have a natural 30–60 second conversation during or after service. "What did you enjoy? Favorite offering? Coming back?" The questionnaire captures this conversation as structured input.

Generating the Review

Once the questionnaire is complete, tap Generate Review. CRUD crafts a review based on the captured inputs. A customer-facing QR code appears on screen.

Showing the QR to the Customer

Show the generated QR code to the customer. They scan it with their phone camera.

The review text is already copied to their clipboard.
They paste it into Google Reviews and post — under 30 seconds.

Validation Criteria

Business QR code scanned and staff session started
Staff name and phone number entered to begin session
Customer feedback questionnaire completed for the interaction
Review generated and customer-facing QR code shown
Customer scanned QR and posted review to Google